Rapport: The Link to Gaining Cooperation
Or, "Stuff They Never Taught You in Driver’s Training"
By Daniel Robin
A friend of mine once said that driving in heavily populated parts of California is like being on heavy sedatives while simultaneously having an adrenaline rush. For many of us, the traffic patterns in industrialized regions are a lot like how we get things done in corporate bureaucracies: "hurry up and wait."
The metaphor Continue Reading ...