Category Archives: Negotiation

Seven Steps to Handling Interpersonal Differences

Keys to Negotiating with Power and Grace By Daniel Robin Make no mistake: resolving differences through negotiation is not a logical, linear process. However, this model can serve as a framework for staying on track and learning how and where things go wrong. These seven steps progress from how you might want to begin an effort to resolve differences to how you'd want to complete that effort. Continue Reading ...

The Dynamics of Non-Adversarial Negotiation

By Daniel Robin Joe had done his homework: "I propose that we put 25% of our training budget to work on giving people listening skills and that we postpone the management training course we've been considering." Joe had worked out a detailed set of arguments about why his was the right direction. As usual, his manager saw it differently: truth was, everyone knew how Continue Reading ...

The Art and Practice of Agreement

By Daniel Robin This article takes a deeper look at how having clear and complete agreements often spells out the difference between success and suffering. How in the world can we build a workplace based on well-considered agreements when ... Co-workers, employees, and customers quickly knee-jerk into "Yes" or "No" responses — before they even know what's Continue Reading ...

Organizational Pathways: Part 2

Resources for Keeping the Peace The Art of Alternative Dispute Resolution by Daniel Robin How can you live in peace and still live in the world? In our litigious society, success can be defined as not having to sue anybody. Conflicts are inevitable, and often act as a mirror of our own lives and attitudes. Using the appropriate tool to address an issue helps us keep differences from escalating Continue Reading ...

Organizational Pathways: Part 1

Waging Peace in the Workplace By Daniel Robin With the increase in work force diversity, emphasis on teams, and the new-world-disorder -- also known as chaos -- sooner or later, we all get into conflicts that just don't resolve, even with a Ph.D. in active listening mode. Calmly sitting down to "talk about it" can be frustrating when there are hidden agendas, turf wars, or fear patterns in the Continue Reading ...

The Art and Practice of Agreement

By Daniel Robin This article takes a deeper look at how having clear and complete agreements often spells out the difference between success and suffering. How in the world can we build a workplace based on well-considered agreements when ... Co-workers, employees, and customers quickly knee-jerk into "Yes" or "No" responses — before they even know what's Continue Reading ...