…alistic? Maybe so, but it works! In all interpersonal disputes, the key to resolution is to establish a positive conflict management frame in which the other party can feel secure enough to deal with the conflict (or admit there is one). That probably involves bringing the situation to their attention in a way that balances clarity about what you want with consideration for their self-interest. What’s Good for the Goose is the Gander Everyone I kn…
…this page or within Amazon.com 1. Communication, Leadership, Negotiation & Conflict Resolution Andreas, Steve. Virginia Satir: The Patterns of Her Magic. Science & Behavior Books, Palo Alto. 1991. Bagley, Dan S. and Edward J. Reese. Beyond Selling: How To Maximize Your Personal Influence. Meta Publications, Inc., P.O. Box 565, Cupertino, CA 95015. Inspired our course on selling and the “art of persuasion”; a unique and powerful way of understandin…
…red goals Discover new ways to manage interpersonal differences to prevent conflicts from becoming tiresome or emotionally draining Provide tools to get beyond conflict and improve the quality of relationships Become more confident and creative at keeping the perceived level of conflict low enough to get win-win results through cooperation, negotiation, partnership Course Contents Using the latest neuroscience applied to business communication and…
…n “it takes two to tango” applies here, because if one party steps off the conflict escalation “dancefloor,” there can be no battle: “Though I disagree, I’m not going to fight with you about that.” If one party takes responsibility for managing the resistance, especially when it seems minor, no escalation will occur, and the perceived level of conflict will remain low enough that you can get a good result through collaborative problem solving. Any…
…rofessional. When selecting a third-party neutral, rather than a particular credential or degree, look for experience and references that relate to your particular situation. Resources We are fortunate to have several outstanding resources to assist with resolving most disputes. Here’s a sampling: Conflict Resolution Centers (CRC) throughout America help individuals handle many types of community disputes, including neighbors, landlord/tenant, hou…
…or dealing with a vast array of challenging negotiation, confrontation and conflict resolution situations. See Course Description. Presentation & Public Speaking Two of our three courses on speaking and presenting require some prior public speaking experience (we recommend Toastmasters clubs as a good place to practice on an audience outside the workplace; see Toastmasters International to find a club near you). Courses are: (1) Presentation Skill…
…Executive Vice President Threshold Enterprises, Ltd Go to course description for Effective Negotiation, Confrontation and Conflict Resolution….
…International Business and Quality Management, UC Berkeley, 1986. Conflict Resolution skills: Community Board of San Francisco (1994), Psychologist Arnold Mindell (1995), and U.C. Extension’s certificate program in Alternative Dispute Resolution. Coaching: Coaches Training Institute, Program Graduate, 1993-1994, San Francisco. CoachVille Intensive, Graduate School of Coaching, 2002. Finance: Certified in Emerging Markets Credit, Moody’s Analytics,…
…ndation for cooperation and effective teamwork. 3. Win-win Negotiation and Conflict Resolution Negotiation skills provide a set of tools for handling difficult workplace behaviors and dealing well with differences, resolving conflicts, and continuously improving: Learn to recognize the predictable path of conflict escalation, and how to step off the dance floor early enough to prevent exhaustion from doing the “reactionary tango” Understand and ap…
…g & Leadership Skills Negotiation Effective Negotiation, Confrontation and Conflict Resolution Presenting & Speaking Presentation Skills for Professionals Meeting Management & Presentation Skills Brilliant Presentations Using PowerPoint (about) Sales Customer-Centered Selling & the Art of Persuasion We also offer introductory short-course presentations (the list provides ideas and examples) suitable for breaks, lunchtime or after-work sessions. If…
…ify your shared concerns against your one shared separation. Deal with the conflict from where the relationship is strongest (where you agree), not weakest. It’s easier and thus more likely to be effective if you move from areas of agreement to areas of disagreement, than the other way around. Find common ground by meeting the other person where they are. Acknowledge their viewpoint. Stand on this common ground as a stronger platform from which to…
…ormally come back to those less-than-delightful moments to gain a sense of resolution? How, usually? Do you resolve it inside your own head or do you get in their face? Where there’s been some interpersonal friction, most of us tend toward one extreme or the other to cover up the fact that we feel either threatened or embarrassed. Even if you attempt resolution inside your own head (“Oh, he’s just a jerk!”), or through a third party (“Can you beli…
