Target Audience
Managers, click supervisors, team leaders and members, and professionals at all levels of the organization who want the interpersonal skills to effectively coach others
Course Objectives
- Understand the role and importance of coaching for success: a shift from managing people to providing an environment where people self-manage
- Clarify what coaching is (a set of interpersonal skills) and isn’t (teaching, therapy…)
- Assess current level of skill as a coach and identify additional coaching skills that would be valuable to learn
- Learn the “how to” structures of coaching; tools like brainstorming, accountability check-ins, effective use of time/tracking systems, problem-solving tools, and others
Course Contents
Using the latest neuroscience applied to business communication and learning, participants will build on existing strengths to discover
- Introduction: Examples of the Art and Practice of Coaching others
- Purpose and Definition of “Coaching” — Shared Interpersonal Power and Authority
- Demonstration of coaching situations and styles to address work-related challenges
- Eight Essential Elements of Coaching; Four Key Skills: Rapport, Clear Goals, Clear and Complete Agreements, and Asking Powerful Coaching Questions
- What are your natural strengths as a coach? Self-assessment and Learning Plan
- Providing Recognition and Feedback
- The “how to” Structures of Coaching
- Handling Resistance and Negativity
- Role-play Challenging Coaching Situations
- Integration Plan for Ongoing Learning and Application
Course Length
16-20 hours total classroom time
Delivery options: (a) 1 day intensive followed by 2 half days; or
(b) 4 half-day sessions; or (c) 2-1/2 day intensive.
